FREQUENTLY ASKED QUESTIONS
handcraftedsgoods.com
ORDERS & SHIPPING
Q: How long does order processing take?
A: Most orders ship within 3-5 business days. Handcrafted items may require 7-10 days for careful packaging.
Q: Do you offer international shipping?
A: Yes! We ship to 60+ countries with calculated duties at checkout. Some ceramic/glass items have regional restrictions.
Q: Can I modify my order after placement?
A: Changes are possible within 1 hour of ordering. Contact us immediately through your account portal.
PRODUCT INFORMATION
Q: Are your products ethically made?
A: Every item is:
✓ Fair Trade certified
✓ Handmade by artisans
✓ Sustainably sourced
Q: Why do similar products have price variations?
A: Prices reflect:
• Actual artisan wages
• Material quality
• Production time differences
Q: How do I care for my handcrafted item?
A: Refer to the included care card. Generally:
• Wood: Use food-safe oils
• Textiles: Hand wash cold
• Ceramics: Avoid extreme temperatures
RETURNS & DAMAGES
Q: What’s your return policy?
A: 30 days for unused items in original packaging. Exceptions:
× Custom commissions
× Made-to-order pieces
× Final sale items
Q: My item arrived damaged – what now?
A: Please:
- Take photos of damage + packaging
- Contact us within 72 hours
- We’ll arrange replacement/refund
ARTISAN SUPPORT
Q: How does my purchase help communities?
A: Your order directly:
• Provides fair wages
• Funds skill development
• Preserves cultural traditions
Q: Can I learn about the makers?
A: Each product page includes:
• Artisan group details
• Production methods
• Origin stories
WHOLESALE INQUIRIES
Q: Do you offer wholesale?
A: Yes! Our artisan partners can accommodate:
✓ Boutique orders
✓ Custom collaborations
✓ Ethical corporate gifting
Q: What’s the minimum order?
A: Varies by product category. Create a wholesale account for details.