RETURN & EXCHANGE POLICY
handcraftedsgoods.com

1. RETURN ELIGIBILITY

✓ 30-day return window from delivery date
✓ Items must be:

  • Unused/unworn
  • In original packaging
  • With all certificates of authenticity
    × Final sale items excluded

2. HOW TO RETURN

Simple 3-Step Process:

  1. Log in to your account
  2. Complete the return request form
  3. Ship using our prepaid label (U.S. only)

3. REFUND PROCESS

• Processing: 5-7 business days after receipt
• Original payment method: 3-10 business days
• Store credit: Immediate (+5% bonus)

4. SPECIAL CONSIDERATIONS

For Handcrafted Items:
• Minor natural variations don’t qualify as defects
• Wood grain/textile patterns will differ
• Ceramic glazes may have unique variations

5. INTERNATIONAL RETURNS

• Customer pays return shipping
• Must include customs documentation
• Refunds exclude original duties/taxes

6. DAMAGED ITEMS

Report within 72 hours with:
✓ Photos of damaged product
✓ Images of packaging
✓ Order number visible

7. ARTISAN IMPACT

• Returned items cannot be resold
• Your return fees help fund:

  • Artisan training programs
  • Material sustainability efforts

8. HOLIDAY EXCEPTIONS

Nov 15 – Dec 31 purchases:
• Extended returns until Jan 31
• Free return shipping